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(1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (ISS International Security School & Services GmbH®) via the websites www.issprotectiontrade.com, www.fabdefense.de, www.dpmsystems.de. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.
(2)
(2.1) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.
(1) The statutory warranty rights are applicable.
(2) Claims for defects shall be excluded for used items if the defect occurs after one year from delivery of the item. If the defect occurs within one year from delivery of the item, claims for defect can be asserted in accordance with the statutory limitation period of two years from delivery of the item. The above limitation does not apply:
(3) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it shall have no effect on your legal warranty claims.
ISS International Security School & Services GmbH®
ISSPROTECTIONTRADE®
Represented by the general managers:
Mr. Konstantinos Kanakaris
and
Mrs. Dipl.-Phys. & Magistra Artium Alexandra Kanakaris
Krombacher Str. 39
D-51491 Overath, Germany
Telephone: +49 (0) 2206 - 951944-0
Telefax: +49 (0) 2206 - 951944-1
E-mail: shops@issprotectiontrade.com
VAT No.: DE192348835
listed in the commercial register of the local court Cologne
Commercial register number - Part B of the commercial register - 47004
Professional liability insurance
Sparkassen Versicherung
Postfach 3120
65021 Wiesbaden
Territorial validity of the professional liability insurance: EU
Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/consumers/odr
The technical steps associated with the conclusion of the contract, the contact conclusion itself and the correction options are executed in accordance to the regulations ‘conclusion of the contract’ in our standard business terms (part I.).
(3.1) Contract language shall be English.
(3.2) The complete text of the contract is not saved with us. Before the order is sent, via the online - shopping cart system the contract data can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.
(3.3) You will be sent all contractual information within the framework of a binding offer in written form, via E-mail for example, for quotation requests outside of the online shopping basket system, which can be printed out or saved electronically in a secure manner.
(6.2) If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation.
(8.1) Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,
In order to exercise your revocation right, you must inform us
ISS International Security School & Services GmbH®
ISSPROTECTIONTRADE®
General Manager: Konstantinos Kanakaris
Krombacher Str. 39, D-51491 Overath, Germany
Telephone number: +49 (0)2206 9519440, Fax number: +49 (0)2206 9519441
E-Mail address: shops@issprotectiontrade.com
of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
(8.2) Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs of returning the products.
(8.3) Criteria for exclusion or expiry
(8.3.1) The revocation right is not available for contracts
(8.3.2) The revocation right expires prematurely in case of contracts
(8.3.3)
(8.3.4) Please note that the afore mentioned number (8.3.3) is not a prerequisite for the effective exercise of the right of revocation.
(8.4) Value replacement upon revocation
In case of a revocation of the contract, the customer has to pay compensation for the loss of value of the goods deviating from § 346 (2) no.3 BGB, if the loss of value of the goods is due to a dealing with them in a way, which was not necessary for examination of the consistency, of the quality and the functionality of the goods, and we informed the customer about his right of revocation according to Article 246a § 1 Paragraph 1 Sentence 2 Number 1 of the introductory Act to the Civil Code.(8.5) Specimen - Revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us)To:
ISS International Security School & Services GmbH®
ISSPROTECTIONTRADE®
General Manager: Konstantinos Kanakaris
Krombacher Str. 39, D-51491 Overath, Germany
Fax number: +49 (0) 2206 9519441
Email address: shops@issprotectiontrade.com
I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)_____________________________________________
the provision of the following service _____________________________________
Ordered on ___________________________/ received on _________________ (*)
Name of the consumer(s)______________________________________________
Address of the consumer(s)____________________________________________
Signature of the consumer(s) (only in case of a notification on paper)
Date_______________________________________________________________
(*) Cross out the incorrect option.
Contact us at any time. The contact details of the person responsible for data processing can be found in our legal notice.
If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPPR.
If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in handling and responding to your request.
We will only use your email address to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.
When you use the contact form we will only collect your personal data (name, email address, phone number, message text) in the scope provided by you. The data processing is for the purpose of making contact. By submitting your message, you agree to the processing of your transmitted data. Processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent.
You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. We will only use your email address to process your request. Finally, your data will be deleted, unless you have agreed to further processing and use.
We use your email address outside of contractual processing exclusively to send you a newsletter for our own marketing purposes, if you have explicitly agreed to this. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. You will find the contact details in our imprint. Your email address will then be removed from the distributor.
Your data will be forwarded to a service provider for email marketing in the course of order processing. It will not be forwarded to other third parties.
We use MailChimp, the technical service provider of The Rocket Science Group, LLC, located at 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. (http://www.mailchimp.com/ )
The transfer of your data takes place in accordance with Art. 6 (1) lit. f GDPR and serves our legitimate interest in the use of a promotional, secure and user-friendly newsletter system. Essentially, the use of MailChimp ensures that emails are sent reliably and, more importantly, that they do not end up in your spam filter.
For this purpose, we pass on the following personal data to MailChimp in addition to the email address: first name, last name. This information is only used to personalize the newsletter
MailChimp is the recipient of your personal data and acts as an order processor for us as far as the dispatch of our newsletter is concerned. The processing of the data specified in this section is neither legally nor contractually required. Without your consent and the transmission of your personal data, we cannot send you a newsletter.
In addition, MailChimp collects personal data with the help of cookies, so-called “web beacons” or tracking pixels, i.e. a single-pixel image file that is stored on our website and retrieved from the MailChimp server when the newsletter is opened.
Within the scope of this retrieval, technical information, such as information on the browser and your system, as well as your IP address and the time of the retrieval are initially collected. This information is used to technically improve the services based on the technical data or the target groups and your reading behavior based on the retrieval locations (which can be determined with the help of the IP address) or the access times.
In addition, usage data is collected such as date and time, when you opened the e-mail/campaign and browser activity (e.g. which e-mails/web pages were opened). For technical reasons, this information can be assigned to individual newsletter recipients; however, it is neither our nor MailChimp’s intention to observe individual users.
MailChimp needs this data to ensure the security and reliability of its systems, compliance with the terms of use and the prevention of misuse. In this way, it can be determined whether a newsletter message has been opened and which links, if any, have been clicked on.
This corresponds to the legitimate interest of Mailchimp (according to Art. 6 (1) lit. f GDPR) and serves the execution of the contract (according to Art. 6 (1) lit. b GDPR). MailChimp also evaluates performance data, such as email delivery statistics and other communication data. This information is used to create usage and performance statistics for the services.
In this context, we would like to point out that cookies are used on MailChimp websites, and that personal data is processed by MailChimp, its partners and service providers (e.g. Google Analytics). This takes place over an unspecified period and to an unspecified extent. We have no influence on this data collection.
You can find further information on the possibilities of objection and removal options vis-á-vis Mailchimp in Mailchimp’s privacy policy at
https://mailchimp.com/legal/privacy
The legal basis for this processing is your consent in accordance with Art. 6 (1) lit. a GDPR. You can revoke your consent to the processing of your personal data at any time. A link to this effect is included in all mailings. In addition, the revocation can be made via the specified contact options. The declaration of revocation does not affect the lawfulness of the processing carried out to date.
Your data will be processed as long as you have given your consent. Apart from this, they will be deleted after termination of the contract between us and MailChimp, unless legal requirements make further storage necessary.
MailChimp has implemented compliance measures for international data transfers. These apply to all global activities where personal data of individuals in the EU is processed. These measures are based on the EU Standard Contractual Clauses (SCCs). To protect your data in the USA, we have concluded a data processing agreement with MailChimp to enable the transfer of your personal data to MailChimp. The contents of this data processing agreement can be viewed at the following website:
https://mailchimp.com/legal/data-processing-addendum/.
All PayPal transaction are covered by the PayPal Data Privacy Statement. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=en
We have integrated the components secupay.Kreditkarte (credit card) as well as SOFORT via secupay by secupay AG (Goethestr. 6, 01896 Pulsnitz; “secupay”) into our website. Secupay is a payment institute in the sense of the Zahlungsdiensteaufsichtsgesetz (Payment Services Supervision Act – ZAG) registered with the Federal Financial Supervisory Authority (Graurheindorfer Str. 108, 53117 Bonn; “BaFin”) (register number:126737) and facilitates cashless payment for products and services online.
Secupay forms a procedure allowing the claim for the purchase price to be assigned to secupay. This allows a retailer to deliver goods, services or downloads to the customer immediately after the order is placed.
If you choose “credit card” or “SOFORT” via secupay when ordering from us, your data will automatically be transmitted to secupay. By choosing one of these payment options you agree to transmission of your personal data as necessary for handling the payment.
When handling the purchase via secupay, your payment method data is transmitted to secupay. Secupay then carries out a technical check on the risk of payment default. This online retailer is then automatically notified that the financial transaction has been carried out. The personal data exchanged with secupay includes first name, last name, address, email address, IP address, phone number and other data which is required for handling the payment.
Data is transmitted in order to process your payment and prevent fraud. We will also transmit other personal data to secupay if there is a justified interest in doing so.
The personal data exchanged between us and secupay may be transmitted by secupay to credit agencies. This transmission is for the purpose of identity and credit checking.
Secupay may forward the personal data to affiliated companies and service providers or subcontractors where this is necessary for the fulfilment of contractual obligations or the data is to be processed on its behalf.
You have the option of withdrawing your consent for secupay to handle your data at any time. Withdrawal will not affect personal data which have to be processed, used or transmitted for (contractually compliant) payment processing. Secupay’s applicable data protection provisions can be found at https://secupay.com/en/datenschutz
When paying with Sofort via secupay, the online payment system of SOFORT GmbH, Theresienhöhe 12, D-80339 Munich, Germany, the data provided by you in the course of the ordering process is entered into the digital transfer form provided by SOFORT GmbH and transmitted by SOFORT GmbH together with your online banking data (PIN and TAN) in encrypted form to your bank for execution of the transfer. Your online banking data will neither be stored by the person responsible for processing, secupay, nor by SOFORT GmbH. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden). The following link will take you to the data protection declaration: http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/privacy?_ga=2.171012384.1617696519.1575033791-1554858795.1561986227.
The use of cookies or comparable technologies is carried out on the basis of Art. 25 para. 2 TTDSG.
Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services.Further information on the data collected and used by YouTube and Google and your associated rights and options for protecting your privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy)
You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally
Revocation Right / Sample Revocation Form
ISS International Security School & Services GmbH®
Krombacher Str. 39
51491 Overath
eMail: shops@issprotectiontrade.com
Telephone Hotline: (Mo.-Fr. 9:00 – 17:00) +49 (0)2206 951944-0