0
Search by weapon model
You are here: Allgemeine geschaeftsbedingungen

Standard Business Terms and Customer Information

I.Standard Business Terms

§ 1 Basic Provisions

(1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (ISS International Security School & Services GmbH®) via the websites www.issprotectiontrade.com, www.fabdefense.de, www.dpmsystems.de. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.

(2)
(2.1) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.

(2.2) The term ‘businessman’ refers to every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject-matter of the contract is the selling of products.
(2) On placing the product in question on our website, we provide you with a binding offer to conclude a sales agreement subject to the conditions specified in the item description.
(3) The purchase agreement takes place via the online shopping cart system as follows: The products intended for purchase are moved to the “shopping cart”. You can select the shopping cart using the appropriate buttons on the navigation bar and make changes there at any time. After calling up the ‘check-out’ page and entering the required personal data and payment and shipping conditions, all order information is then displayed again on the order summary page. If you used an instant payment system (e.g. Secupay credit card, Secupay direct debit, Secupay purchase on account, Sofort via Secupay) to receive payments, you will either be guided to our online shop on the order summary page or forwarded to the web page of the instant payment provider. If you are forwarded to the instant payment system, choose and enter your details as appropriate. You will then be returned to the order summary page in our online shop. Before the order is sent, you can re-check all the data, change it (which can also be done via the internet browser’s ‘back’ function) or cancel the purchase transaction. By clicking the “Place order in conjunction with a liability to pay” button to submit the order, you declare acceptance of the order in a legally binding way by which the purchase agreement takes place.
(4) You are not bound by your enquiries regarding the creation of an offer that have been conveyed to us. We supply you with a textual and binding offer (e.g. via e-mail), which you can accept within a period of 5 days.
(5) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one, and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a SPAM filter.

§ 3 Special agreements related to the offered payment methods

(1) Payment by “secupay credit card”, “secupay direct debit” or “secupay purchase on account” or “SOFORT via secupay” For payment methods like “secupay credit card”, “secupay direct debit” or “secupay purchase on account” or “SOFORT via secupay”, we irrevocably and fully cede our payment claim against you to secupay AG Goethestr. 6, 01896 Pulsnitz. Before accepting the transfer, secupay AG shall undertake a credit check, using the data provided during the order. We reserve the right to refuse your selected form of payment as a result of the credit check. You will be informed about this prior to the dispatch or your order. If the “secupay credit card” or “secupay direct debit” form of payment is permitted, secupay AG accepts the cession and subsequently collects the payment via your credit card or a direct debit operation associated with your account. The debiting of your bank account or credit card account takes place upon completion of the order. With the approval of the “secupay purchase on account” form of payment, secupay AG accepts the cession and the ordered product is delivered or dispatched to you along with the bill. The purchase price is payable to secupay AG, Goethestraße 6, 01896 Pulsnitz within 10 (ten) calendar days after the products are delivered. With the approval of the payment method “SOFORT via secupay”, secupay AG accepts the assignment and the data provided by you in the course of the ordering process will be entered in the digital transfer form provided by the payment system of SOFORT GmbH, Theresienhöhe 12, D-80339 Munich, and will be transmitted by SOFORT GmbH together with your online banking data (PIN and TAN) in encrypted form to your bank for execution of the transfer. Your online banking data will neither be stored by the controller, secupay nor by SOFORT GmbH. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46,111 34 Stockholm, Sweden.)

§ 4 Right of retention, reservation of proprietary rights

(1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price is paid in full.

§ 5 Warranty

(1) The statutory warranty rights are applicable.
(2) Claims for defects shall be excluded for used items if the defect occurs after one year from delivery of the item. If the defect occurs within one year from delivery of the item, claims for defect can be asserted in accordance with the statutory limitation period of two years from delivery of the item. The above limitation does not apply:

  • to damages culpably attributable to us arising from injury to life, limb or health and for other damages caused by willful intent or gross negligence;
  • insofar as we have willfully concealed the defect or accepted a warranty for the quality of the goods.

(3) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it shall have no effect on your legal warranty claims.

§ 6 Choice of law, place of fulfilment, jurisdiction

(1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle).
(2) If you are not a consumer, but a businessman, a legal entity under public law or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfilment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in Germany or the EU, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.

§ 7 Protection of minors

(1) For the sale of goods, that are subject of the regulations of child welfare protection law, we only deal with contractual relationships with customers who have reached the legally prescribed minimum age.
Any age restrictions are referred to in the respective item descriptions.
(2) By submitting your order, you assure that you have reached the legally prescribed minimum age and that your details as regards your name and your address are correct. You are under obligation to ensure that only you or other persons authorized by you to accept the delivery, who have reached the legally prescribed minimum age, can take delivery of the goods.
(3) As long as we are under obligation by the legal provisions to carry out an age verification, we instruct the logistics service provider commissioned with the delivery to hand over the delivery only to persons who have reached the legally prescribed minimum age, and in case of doubt, to request for the identity card of the person accepting the product for the purpose of age verification.
(4) As far as we show, beyond the legally prescribed minimum age in the respective item description, that you must have completed 18 years of age to be able to purchase the item, the aforementioned sections 1-3 are applicable providing that instead of the legally prescribed minimum age, the legal age must be reached.

§ 8 Weapons, ammunition sales

(1) When it comes to the sales of products that are covered by the weapons law, we only enter into contractual relationships with customers who are of legal age. If the products in question are listed in annex 2 of the weapons law, you are asked to present a weapons permit.

Weapons and ammunition, which are subject to a special purchase authorization, are only sold or delivered upon presentation of valid documents: e.g. hunting license (only original document) or expediently as official confirmation or officially certified photocopies of all inscribed pages (fax may not be accepted), firearms owners license (only original document), ammunition purchase certificate (only original document) or special permit (only original document). Purchase authorization-free items will only be delivered or respectively sold upon presentation of an official original certificate or expediently on presentation of an official confirmation, that the acquirer has reached the age of 18 years.

(2) You affirm, in conjunction with the sending of your order, that you are at least 18 years old and that the data supplied by you regarding your name and your address is accurate. You are obligated to ensure that the product is only received by you or persons of legal age who you have authorized to receive the product.

(3) We instruct the third-party logistics provider, who has been entrusted with the task of making the delivery, to only deliver the product in question to people above the age of 18 and, in case of any doubts, to verify the age of the person receiving the product by viewing that person’s identification card. (4) Default of acceptance
(4.1) If the customer is in default of acceptance, we are entitled to stock the weapon ourselves at the expenses and risk of the customer. Depending on the storage location, storage costs of at least EUR 10.00 are incurred per weapon per month. The default of acceptance starts after 3 months after receiving the payment of customer and after the weapon is being ready for pickup or for shipping.
(4.2) If the customer is an entrepreneur, then we are entitled to store the weapon ourselves at the expenses and risk of the customer if the handing over is impossible for a longer period of time, due to circumstances we are not responsible for. Depending on the storage location, storage costs of at least EUR 10.00 are incurred per weapon per month.

II.Customer Information

1. Identity of the seller

ISS International Security School & Services GmbH®
ISSPROTECTIONTRADE®
Represented by the general managers:
Mr. Konstantinos Kanakaris
and
Mrs. Dipl.-Phys. & Magistra Artium Alexandra Kanakaris
Krombacher Str. 39
D-51491 Overath, Germany
Telephone: +49 (0) 2206 - 951944-0
Telefax: +49 (0) 2206 - 951944-1
E-mail: shops@issprotectiontrade.com

VAT No.: DE192348835
listed in the commercial register of the local court Cologne
Commercial register number - Part B of the commercial register - 47004

Professional liability insurance
Sparkassen Versicherung
Postfach 3120
65021 Wiesbaden
Territorial validity of the professional liability insurance: EU

Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/consumers/odr

We are not obliged and generally unwilling to participate in a dispute resolution procedure before a consumer arbitration board. (Europe: ADR, Germany: VSBG)

2. Information regarding the conclusion of the contract

The technical steps associated with the conclusion of the contract, the contact conclusion itself and the correction options are executed in accordance to the regulations ‘conclusion of the contract’ in our standard business terms (part I.).

3. Contractual language, saving the text of the contract

(3.1) Contract language shall be English.
(3.2) The complete text of the contract is not saved with us. Before the order is sent, via the online - shopping cart system the contract data can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.
(3.3) You will be sent all contractual information within the framework of a binding offer in written form, via E-mail for example, for quotation requests outside of the online shopping basket system, which can be printed out or saved electronically in a secure manner.

4. Main features of the product or service

The key features of the goods and/or services can be found in the respective quote.

5. Prices and payment arrangements

(5.1) The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components, including all the incidental taxes. (5.2) The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on our website or in the respective quote, are shown separately over the course of the order transaction and must additionally be borne by you, insofar as free delivery is not confirmed. (5.3) If delivery is made to countries outside of the European Union, we may incur unreasonable additional costs, such as duties, taxes or money transfer fees (transfer or foreign exchange fees charged by the banks), which you must bear.
(5.4) You must also bear the costs arising from money transfers in cases in which the delivery is made to an EU Member State, but the payment is initiated outside of the European Union.
(5.5) The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.
(5.6) Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded become payable immediately.

6. Delivery conditions

(6.1) The delivery conditions, delivery date, and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote.

  • The delivery will be after receiving your payment. The delivery times can be found in the shop.
  • All items are shipped together. The delivery time depends on the longest delivery time of the products.
  • The selection of the option "partial delivery" is associated with additional costs.
  • Part deliveries at ISS International Security School & Services GmbH® are only made if the delivery date specified at the time of the order changes significantly.

(6.2) If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation.


7. Statutory warranty right

Liability for defects is governed by the ‘Warranty’ provisions in our General Terms and Conditions of Business (Part I § 5).

8. Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

(8.1) Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,

  • on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
  • on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
  • on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

In order to exercise your revocation right, you must inform us

ISS International Security School & Services GmbH®
ISSPROTECTIONTRADE®
General Manager: Konstantinos Kanakaris
Krombacher Str. 39, D-51491 Overath, Germany
Telephone number: +49 (0)2206 9519440, Fax number: +49 (0)2206 9519441
E-Mail address: shops@issprotectiontrade.com

of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

(8.2) Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs of returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features, and functionality of the products.

(8.3) Criteria for exclusion or expiry
(8.3.1) The revocation right is not available for contracts

  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;-
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;

(8.3.2) The revocation right expires prematurely in case of contracts

  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  • for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

(8.3.3)

  • Please avoid damage and contamination of the product. If possible, please return the goods to us in original packaging with all accessories and with all packaging components.
  • If necessary, use a protective outer packaging. If you no longer own the original packaging, please provide suitable packaging for adequate protection against transport damage.

(8.3.4) Please note that the afore mentioned number (8.3.3) is not a prerequisite for the effective exercise of the right of revocation.

(8.4) Value replacement upon revocation

In case of a revocation of the contract, the customer has to pay compensation for the loss of value of the goods deviating from § 346 (2) no.3 BGB, if the loss of value of the goods is due to a dealing with them in a way, which was not necessary for examination of the consistency, of the quality and the functionality of the goods, and we informed the customer about his right of revocation according to Article 246a § 1 Paragraph 1 Sentence 2 Number 1 of the introductory Act to the Civil Code.

(8.5) Specimen - Revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us)

To:
ISS International Security School & Services GmbH®
ISSPROTECTIONTRADE®
General Manager: Konstantinos Kanakaris
Krombacher Str. 39, D-51491 Overath, Germany
Fax number: +49 (0) 2206 9519441
Email address: shops@issprotectiontrade.com

I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)_____________________________________________
the provision of the following service _____________________________________
Ordered on ___________________________/ received on _________________ (*)
Name of the consumer(s)______________________________________________
Address of the consumer(s)____________________________________________
Signature of the consumer(s) (only in case of a notification on paper)
Date_______________________________________________________________

(*) Cross out the incorrect option.

9. Data protection declaration

We attach maximum importance to protecting your data and safeguarding your privacy. Therefore, we provide the information below regarding collection and use of personal data while using our website.
Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.
“Personal data” is any information relating to an identified or identifiable natural person.

(9.1) Server log files


You can use our websites without submitting personal data.
Every time our website is accessed, user data is transferred to us or our web hosts/IT service providers by your internet browser and stored in server log files. This stored data includes for example the name of the site called up, date and time of the request, the IP address, amount of data transferred and the provider making the request. The processing is carried out on the basis of Article 6 (1) f) GDPR due to our legitimate interests in ensuring the smooth operation of our website as well as improving our services.

Contact

(9.2) Responsible person

Contact us at any time. The contact details of the person responsible for data processing can be found in our legal notice.

(9.3) Proactive contact of the customer by e-mail

If you make contact with us proactively via e-mail, we shall collect your personal data (name, email address, message text) only to the extent provided by you. The purpose of the data processing is to handle and respond to your contact request.

If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPPR.

If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in handling and responding to your request.

In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR.

We will only use your email address to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.


(9.4) Collection and processing when using the contact form

When you use the contact form we will only collect your personal data (name, email address, phone number, message text) in the scope provided by you. The data processing is for the purpose of making contact. By submitting your message, you agree to the processing of your transmitted data. Processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent.

You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. We will only use your email address to process your request. Finally, your data will be deleted, unless you have agreed to further processing and use.

Customer account Orders


(9.5) Customer account

When you open a customer account, we will collect your personal data in the scope given there. The data processing is for the purpose of improving your shopping experience and simplifying order processing. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your customer account will then be deleted.

(9.6) Collection, processing, and transfer of personal data in orders

When you submit an order we only collect and use your personal data insofar as this is necessary for the fulfilment and handling of your order as well as processing of your queries. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of art. 6 (1) lit. b) GDPR and is required for the fulfilment of a contract with you. Your data is transferred here for example to the shipping companies and dropshipping providers, payment service providers, service providers for handling the order and IT service providers that you have selected. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.

Advertising


(9.7) Use of your email address for mailing of newsletters

We use your email address outside of contractual processing exclusively to send you a newsletter for our own marketing purposes, if you have explicitly agreed to this. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. You will find the contact details in our imprint. Your email address will then be removed from the distributor.

Your data will be forwarded to a service provider for email marketing in the course of order processing. It will not be forwarded to other third parties.

We use MailChimp, the technical service provider of The Rocket Science Group, LLC, located at 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. (http://www.mailchimp.com/ )

The transfer of your data takes place in accordance with Art. 6 (1) lit. f GDPR and serves our legitimate interest in the use of a promotional, secure and user-friendly newsletter system. Essentially, the use of MailChimp ensures that emails are sent reliably and, more importantly, that they do not end up in your spam filter.

For this purpose, we pass on the following personal data to MailChimp in addition to the email address: first name, last name. This information is only used to personalize the newsletter

MailChimp is the recipient of your personal data and acts as an order processor for us as far as the dispatch of our newsletter is concerned. The processing of the data specified in this section is neither legally nor contractually required. Without your consent and the transmission of your personal data, we cannot send you a newsletter.

In addition, MailChimp collects personal data with the help of cookies, so-called “web beacons” or tracking pixels, i.e. a single-pixel image file that is stored on our website and retrieved from the MailChimp server when the newsletter is opened.

Within the scope of this retrieval, technical information, such as information on the browser and your system, as well as your IP address and the time of the retrieval are initially collected. This information is used to technically improve the services based on the technical data or the target groups and your reading behavior based on the retrieval locations (which can be determined with the help of the IP address) or the access times.

In addition, usage data is collected such as date and time, when you opened the e-mail/campaign and browser activity (e.g. which e-mails/web pages were opened). For technical reasons, this information can be assigned to individual newsletter recipients; however, it is neither our nor MailChimp’s intention to observe individual users.

MailChimp needs this data to ensure the security and reliability of its systems, compliance with the terms of use and the prevention of misuse. In this way, it can be determined whether a newsletter message has been opened and which links, if any, have been clicked on.

This corresponds to the legitimate interest of Mailchimp (according to Art. 6 (1) lit. f GDPR) and serves the execution of the contract (according to Art. 6 (1) lit. b GDPR). MailChimp also evaluates performance data, such as email delivery statistics and other communication data. This information is used to create usage and performance statistics for the services.

In this context, we would like to point out that cookies are used on MailChimp websites, and that personal data is processed by MailChimp, its partners and service providers (e.g. Google Analytics). This takes place over an unspecified period and to an unspecified extent. We have no influence on this data collection.

You can find further information on the possibilities of objection and removal options vis-á-vis Mailchimp in Mailchimp’s privacy policy at

https://mailchimp.com/legal/privacy

The legal basis for this processing is your consent in accordance with Art. 6 (1) lit. a GDPR. You can revoke your consent to the processing of your personal data at any time. A link to this effect is included in all mailings. In addition, the revocation can be made via the specified contact options. The declaration of revocation does not affect the lawfulness of the processing carried out to date.

Your data will be processed as long as you have given your consent. Apart from this, they will be deleted after termination of the contract between us and MailChimp, unless legal requirements make further storage necessary.

MailChimp has implemented compliance measures for international data transfers. These apply to all global activities where personal data of individuals in the EU is processed. These measures are based on the EU Standard Contractual Clauses (SCCs). To protect your data in the USA, we have concluded a data processing agreement with MailChimp to enable the transfer of your personal data to MailChimp. The contents of this data processing agreement can be viewed at the following website:

https://mailchimp.com/legal/data-processing-addendum/.


(9.8) Use of your email address for mailing of direct marketing


We use your email address, which we obtained in the course of selling a good or service, for the electronic transmission of marketing for our own goods or services which are similar to those you have already purchased from us, unless you have objected to this use. You must provide your email address in order to conclude a contract. Failure to provide it will prevent the conclusion of any contract. The processing will be carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in direct marketing.

You can object to this use of your email address at any time by contacting us. You will find the contact details for exercising your right to object in our imprint.

You can also use the link provided in the marketing email. This will not involve any costs other than transmission costs at basic tariffs.

Shipping companies Merchandies management

(9.9) Forwarding of your email address to shipping companies for information on shipping status


We forward your email address to the shipping company in the course of contractual processing, if you have explicitly agreed to this in the order process. The forwarding is for the purpose of informing you by email on the shipping status of your order. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us or the transport company without affecting the legality of the processing carried out with your consent up to the withdrawal.

(9.10) Use of an external merchandise management system

We use a merchandise management system in the course of order processing for the purposes of contractual processing. For this purpose your personal data as collected in the course of the order will be sent to Shopfront from 79Pixel, Steffen Ottow, Schulstraße 21, D-38315 Gielde.


Payment service providers Credit check

(9.11) Use of PayPal

All PayPal transaction are covered by the PayPal Data Privacy Statement. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=en

(9.12) Data collection and processing when paying by credit card, direct debit and invoice as well as SOFORT via secupay AG

We have integrated the components secupay.Kreditkarte (credit card) as well as SOFORT via secupay by secupay AG (Goethestr. 6, 01896 Pulsnitz; “secupay”) into our website. Secupay is a payment institute in the sense of the Zahlungsdiensteaufsichtsgesetz (Payment Services Supervision Act – ZAG) registered with the Federal Financial Supervisory Authority (Graurheindorfer Str. 108, 53117 Bonn; “BaFin”) (register number:126737) and facilitates cashless payment for products and services online.

Secupay forms a procedure allowing the claim for the purchase price to be assigned to secupay. This allows a retailer to deliver goods, services or downloads to the customer immediately after the order is placed.

If you choose “credit card” or “SOFORT” via secupay when ordering from us, your data will automatically be transmitted to secupay. By choosing one of these payment options you agree to transmission of your personal data as necessary for handling the payment.

When handling the purchase via secupay, your payment method data is transmitted to secupay. Secupay then carries out a technical check on the risk of payment default. This online retailer is then automatically notified that the financial transaction has been carried out. The personal data exchanged with secupay includes first name, last name, address, email address, IP address, phone number and other data which is required for handling the payment.

Data is transmitted in order to process your payment and prevent fraud. We will also transmit other personal data to secupay if there is a justified interest in doing so.

The personal data exchanged between us and secupay may be transmitted by secupay to credit agencies. This transmission is for the purpose of identity and credit checking.

Secupay may forward the personal data to affiliated companies and service providers or subcontractors where this is necessary for the fulfilment of contractual obligations or the data is to be processed on its behalf.

You have the option of withdrawing your consent for secupay to handle your data at any time. Withdrawal will not affect personal data which have to be processed, used or transmitted for (contractually compliant) payment processing. Secupay’s applicable data protection provisions can be found at https://secupay.com/en/datenschutz

When paying with Sofort via secupay, the online payment system of SOFORT GmbH, Theresienhöhe 12, D-80339 Munich, Germany, the data provided by you in the course of the ordering process is entered into the digital transfer form provided by SOFORT GmbH and transmitted by SOFORT GmbH together with your online banking data (PIN and TAN) in encrypted form to your bank for execution of the transfer. Your online banking data will neither be stored by the person responsible for processing, secupay, nor by SOFORT GmbH. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden). The following link will take you to the data protection declaration: http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/privacy?_ga=2.171012384.1617696519.1575033791-1554858795.1561986227.

Cookies

(9.13) Cookies

Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again. Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted ant any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website. Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

(9.14) Technically necessary Cookies

Insofar as no other information is given in the data protection declaration below we use only these technically necessary cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognize your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognized again after a page change.

The use of cookies or comparable technologies is carried out on the basis of Art. 25 para. 2 TTDSG.

Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services.

You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.

Analysis

(9.15) Use of Google Analytics

Our website uses the web analysis service Google Analytics from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If you are ordinarily resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the company affiliated with Google responsible for processing your data and for compliance with applicable data protection legislation. The processing of data serves to analyze this website and its visitors and for marketing and advertising purposes. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator relating to website and internet use. In this process the following information, inter alia, can be collected: IP address, date and time of the website access, click path, information on the browser and the device you are using, the pages visited, referrer URL (website via which you accessed our website), location data, purchasing activities. The IP address transmitted from your browser within the scope of Google Analytics is not associated with any other data held by Google. Google Analytics uses technology such as cookies, web storage in the browser, and tracking pixels which enable an analysis of your use of the website. The information generated by these regarding your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymization is activated on this website. Google uses this to shorten your IP address beforehand within Member States of the European Union or in other signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The data processing, particularly the placing of cookies, is carried out on the basis of Article 6 (1) (f) GDPR due to our overriding legitimate interest in the needs-based and targeted design of the website.

On grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out in accordance with Article 6 (1) (f) GDPR.

You can also prevent the collection of the data (including your IP address) generated by Google Analytics and related to your use of the website by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link [https://tools.google.com/dlpage/gaoptout?hl=en]. To prevent the data collection and storage by Google Analytics across multiple devices you can place an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You need to implement the opt-out on all systems and devices that you are using, so that this works comprehensively. If you delete the opt-out cookie, requests will be transmitted to Google again. When you click here on the link, you will get to a page of google where you can download the opt-out cookie Deactivate Google Analytics.
You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/analytics/terms/ and/or at https://policies.google.com/?hl=en and at https://policies.google.com/technologies/cookies?hl=en

Plug-ins

(9.16) Use of YouTube

Our website uses the function for the embedding of YouTube videos provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”). YouTube is an affiliated company of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). This feature shows YouTube videos in an iFrame on the website. The option “advanced privacy mode” is enabled here. This prevents YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by YouTube. Your data may be transmitted to the USA. The data processing is carried out on the basis of Article 6 (1) (f) GDPR due to our legitimate interest in the needs-based and targeted design of the website.

On grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out in accordance with Article 6 (1) (f) GDPR.

Further information on the data collected and used by YouTube and Google and your associated rights and options for protecting your privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy)


Rights of persons affected and storage duration

(9.17) Duration of storage


After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.

(9.18) Rights of the affected person


If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.

(9.19) Right to complain to the regulatory authority


You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally

(9.20) Right to object


If the data processing outlined here is based on our legitimate interests in accordance with Article 6 (1) f) GDPR, you have the right for reasons arising from your particular situation to object at any time to the processing of your data with future effect.
If the objection is successful, we will no longer process the personal data, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests or rights and freedoms, or the processing is intended for the assertion, exercise of defense of legal claims.
If personal data is being processed for the purposes of direct advertising, you can object to this at any time by notifying us. If objection is successful, we will no longer process the personal data for the purposes of direct advertising.

Last update: 19.05.2022